Network and Service Management helps operators ensure excellent quality of end user services running over multi-vendor, multi-technology networks. In an increasingly competitive market, quality of network and service is becoming more important than ever.
Tackling the issues before customers actually experience bad service is complex, but more critical than ever to enable operators to maintain their promise of delivering superior services to their customers.It can be expensive and time consuming implementing network management systems which claim to do everything. This adds up to headaches for network managers and can result in wasted money.
The server and network devices can include many different types of hardware from a variety of vendors, security components, switches, routers, and other components that make up the infrastructure. Here are some of the challenges in terms of a manual approach to managing server and network infrastructures.
Configuration Tasks: When using the conventional approach to network administration IT personnel typically invests a lot of time into performing configurations which are repetitive and time consuming. This takes time away from planning for future innovations that increase productivity.
Network Growth: As a company expands so does the number of devices and applications. This means additional tasks in terms of configuration. IT administrators end up prioritizing according to business task importance which increases the risk of errors and network outages.
Network Security: The tasks associated with network security can be monumental in terms of patching, firewalls, intrusion detection monitoring, and other security measures which are used to secure data on a server. This leaves a lot of room for error which increases the risk for data breaches.
No Centralized Management: When you use the conventional approach to server and network management there is no centralized control for keeping track of configuration changes, updates, and other mission critical steps which are required to meet compliance regulations. Performing each management task separately is time consuming and repetitive.
Lack of Accountability: With most network infrastructures there is no way to ensure accountability for device configurations and user actions. If a security breach occurs or there is an unauthorized configuration change there is typically no way to trace the action back to a specific user.
By monitoring the quality of the services customers use, operators are better able to fix issues quickly and keep service performance high. Monitoring service quality requires a Service Operations Center that can provide end-to-end service visibility, transforming network centric KPIs to service centric Key Quality Indicators and managing the quality of voice, data and over-the-top services. Service management creates a holistic view of the service life cycle, revealing its impact on the customer experience and optimizing each service to meet the operator’s business goals